Terms & Conditions
1 - Online Card Payments
Visa, Master Card payments are processed through an online payment gateway system. In approximately 15-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Trip2Horizon, as a SSL Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions. You can be assured that Trip2Horizon offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
Trip2Horizon charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
2 - Net Banking – Apart from Debit & Credit Card, you can pay for your order through the bank's net banking options and the amount will be automatically debited from your account. We process payments through an online gateway system which enables safe and secure transactions.
3 - You should not take any action based on information on the Website until & unless, you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, please check & verify your "spam" or "junk" folder to confirm that it has not been misdirected, and if still not found, please contact our customer support team.
4 - Important Information about e-ticket.
A -What is an e-ticket?
Ans:- An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
B -How will I get my e-ticket details?
Ans:-Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Trip2Horizon.com, please contact our customer support.
Trip2Horizon. shall not be liable if customers do not comply with this requirement.
C -Is it necessary to carry my e-ticket with me?
Ans:-Yes, it is necessary for you to carry a copy of your e-ticket as sent by Trip2Horizon.com. In case you fail to present a copy of your e-ticket, Trip2Horizon. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
D -How will I get my boarding pass for an e-Ticket?
Ans:-You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the respective airline representative will issue your boarding pass.
E - ("PTA")Prepaid Ticket Advice
Ans:-A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.
5 - Amendment and Cancellation policy
You can cancel your domestic flight ticket bookings online. Just log in to My Bookings, select the relevant booking and click Cancel button. For online cancellation, Trip2Horizon will charge Rs. 250 per person per sector as standard cancellation charges.
To amend/cancel your ticket offline, call Trip2Horizon Customer Care. For all offline cancellation of domestic flights a standard charge of Rs. 450 per person per sector, over and above the airline's own cancellation charge will apply. For international flight bookings, a standard fee of Rs 900 per person would be charged, over and above the airline's own cancellation charge.
For rescheduling of domestic flights, Trip2Horizon will charge Rs. 250 per person per sector as standard rescheduling charges.
For no-show on domestic flights, Trip2Horizon will charge Rs. 100 per person per sector as standard no-show charges.
Please refer to airline specific amendment and cancellation policy while using Trip2Horizon Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
6 - How do I get a refund after cancelling my ticket?
The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
Please note convenience fee charged at the time of booking will not be refundable.
7 - What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click on the Cancel button. For online cancellation, Trip2Horizon will charge Rs. 250 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact Trip2Horizon Customer Care. For international flight bookings, call our customer care. For all offline cancellation of domestic flights a standard charge of Rs. 450 per person per sector, over and above the airline's own cancellation charge will apply. While for international flight bookings a standard fee of Rs 900 per person would be charged, over and above the airline's own cancellation charge.
The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Trip2Horizon assumes no liability whatsoever in this regard.
Unless expressly stated otherwise, it is mandatory to contact Trip2Horizon for refunds and the airline will route the refund for your tickets booked on the website, through Trip2Horizon
The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.
8 - Promotion Codes
Trip2Horizon.com generates promotion codes from time to time which may be availed on the site as a discount coupon.
Trip2Horizon.com reserves the right to add, alter, modify, withdraw all or any of the Terms and Conditions or replace, wholly or in part, the program by any other program, whether similar to this program or not or withdraw it altogether without any prior notice.
In case of dispute with any party, Trip2Horizon.com's decision will be binding and final.
When you register with Trip2Horizon.com, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.
9 - Passport & Visa guidelines
Passport details are mandatory for e - ticket issuance to Europe, USA and Canada. Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline or embassy for all visa requirements.